What information is collected?

Log Data

ArchwayOnline servers may automatically log the standard data provided by a web browser. This data is considered “non-identifying information”, as it does not personally identify anyone. It may include a computer’s Internet Protocol (IP) address, the browser type and version, the pages visited, the time and date of the visit, the time spent on each page, and other details.

Data may also be collected about the device being used to access the ArchwayOnline website. This data may include the device type, operating system, unique device identifiers, device settings, and geo-location data. The information collected may depend on the individual settings of a device and software being utilized. It is recommended to check the device manufacturer’s policies or software provider to learn what information is made available.

Personal Information

ArchwayOnline may ask for personal information such as: Name, Email, Date of Birth, Mobile Phone Number, Work Phone Number, Home/Mailing Address, Work Address, Payment Information, Driver’s License Details, Tax/SSN/Medicare/Insurance information numbers.

This data is considered “identifying information,” as it can personally identify someone. Personal information is only requested when providing a service to the family. 

How is information collected? 

ArchwayOnline collects information by fair and lawful means with knowledge and consent. ArchwayOnline always discloses why information is being collected and how that information will be used. The request for this information can be refused, however it may hinder available services.

Use of Information

ArchwayOnline may use a combination of identifying and non-identifying information to understand visitors to the site, how services are used, and how to improve the future website experience. ArchwayOnline does not disclose the specifics of this information publicly, but may share aggregated and anonymized versions of this information, for example, in website and customer usage trend reports.

ArchwayOnline may use personal details to contact users with updates about the website and services, along with promotional content that may be of interest. “Unsubscribe” instructions are provided alongside any promotional correspondence from ArchwayOnline. 

Data Collection and Storage

Personal information is retained for as long as necessary to provide a service, or to improve future services. While this data is retained, it is protected within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification. No method of electronic transmission or storage is 100% secure. ArchwayOnline uses third-party services for: analytics tracking, email marketing, payment processing. These services may access data solely for the purpose of performing specific tasks on behalf of ArchwayOnline. ArchwayOnline does not share personally identifying information without explicit consent. Third parties do not have permission to disclose or use data for any other purpose. Limited access to data by external consultants and agencies may be allowed for the purpose of analysis and service improvement. This access is only permitted for as long as necessary to perform a specific function. ArchwayOnline only works with external agencies with privacy policies aligned with ArchwayOnline’s policies. Government and law enforcement requests for data will be refused if the request is too broad or unrelated to its stated purpose. However, ArchwayOnline may cooperate if the requested information is necessary and appropriate to comply with legal process, to protect ArchwayOnline’s rights and property, to protect the safety of the public and any person, to prevent a crime, or to prevent what may be illegal, legally actionable, or unethical activity. ArchwayOnline does not otherwise share or supply personal information to third parties. Personal information will not be sold to or rented by marketers or third parties.


Limits of the Privacy Policy

This privacy policy covers ArchwayOnline’s collecting and handling of data. ArchwayOnline works with partners, affiliates, and third-party providers whose privacy policies align with Archway Online’s policies. ArchwayOnline cannot accept responsibility or liability for third party privacy practices.

The ArchwayOnline website may link to external sites that are not operated by ArchwayOnline. ArchwayOnline has no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Changes to the Privacy Policy

The privacy policy may be changed to reflect current acceptable practices. ArchwayOnline will take reasonable steps to let users know about changes via the website. ArchwayOnline will notify registered users by using the contact details saved in the user account. The continued use of this site after any changes to this policy will be regarded as acceptance of ArchwayOnline’s practices around privacy and personal information.

User Rights and Responsibilities

Users have the right to be informed about how data is collected and used. Users are entitled to know what personal data is collected and how it is processed. Users are entitled to correct and update any personal information and to request that personal information be deleted. Account information may be amended at any time using the tools provided in the account control panel. Users are entitled to restrict or object to ArchwayOnline’s use of data while retaining the right to use personal information for personal purposes. Users have the right to opt out of personal data being used in decisions based solely on automated processing. Contact ArchwayOnline with any concerns or questions about the privacy policy:ArchwayOnline Data Protection Officer: (888) 560-0774.This policy is effective as of 25 May 2018.

Cookie Policy

Cookies are used to help improve the user’s experience of archwayonline.com. This cookie policy is part of ArchwayOnline’s privacy policy and covers the use of cookies between personal devices and the ArchwayOnline website. ArchwayOnline also provides basic information to third-party services who may also use cookies, though these parties are not covered by the ArchwayOnline policy. Users may instruct an internet browser to refuse cookies from archwayonline.com, with the understanding that ArchwayOnline may be unable to provide the user with desired content and services.

What is a cookie?

Cookies are used to collect information about activity across a website. A cookie is a small piece of data that the website stores on a personal computer. Cookies are accessed with each website visit, and this provides content based on specified preferences. Cookies are used to enable certain features (eg. logging in), to track site usage (eg. analytics), to store user settings (eg. timezone, notification preferences), and to personalize content (eg. advertising, language). Cookies set by the website a user is visiting are normally referred to as “first-party cookies”, and typically only track activity on that particular site. Cookies set by other sites and companies (ie. third parties) are called “third-party cookies”, and can be used to track a user on other websites that use the same third-party service.

Types of cookies

Essential cookies: Essential cookies are crucial to the experience of a website, enabling core features like user logins, account management, shopping carts and payment processing. ArchwayOnline uses essential cookies to enable certain functions on the ArchwayOnline website.

Performance cookies: Performance cookies are used in the tracking of how a website is used without collecting personal information. Typically, this information is anonymous and aggregated with information tracked across all site users, to help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving the audience’s overall website experience. These cookies may be set by the website a user is visiting (first-party) or by third-party services. ArchwayOnline uses performance cookies.

Functionality cookies: Functionality cookies are used in collecting information about a device and any settings configured on the website (like language and timezone settings). With this information, websites can provide users with customized, enhanced or optimized content and services. These cookies may be set by the website a user is visiting (first-party) or by third-party services. ArchwayOnline uses functionality cookies for selected features.

Targeting/advertising cookies: Targeting/advertising cookies are used in determining what promotional content is more relevant and appropriate to users. Websites may use them to deliver targeted advertising or to limit the number of times an advertisement is seen. This helps companies improve the effectiveness of their campaigns and the quality of content presented to users. These cookies may be set by the website a user is visiting (first-party) or by third-party services. Targeting/advertising cookies set by third-parties may be used to track users on other websites that use the same third-party service. ArchwayOnline uses targeting/advertising cookies.

Third-party cookies on our site: ArchwayOnline may employ third-party companies and individuals on the website—for example, analytics providers and content partners. ArchwayOnline grants these third parties access to selected information to perform specific tasks. They may also set third-party cookies in order to deliver the services they are providing. Third-party cookies can be used to track users on other websites that use the same third-party service. As ArchwayOnline has no control over third-party cookies, those cookies are not covered by ArchwayOnline’s cookie policy.

How to control or opt out of cookies

Internet browsers can be instructed to refuse cookies from the ArchwayOnline website. Most browsers are configured to accept cookies by default, but users can update these settings to either refuse cookies altogether or to be notified when a website is trying to set or update a cookie. If multiple devices are used, settings on each individual device may need to be updated. Although some cookies can be blocked with little impact on the experience of a website, blocking all cookies may mean certain features and content will be inaccessible.

Children’s Privacy Policy

ArchwayOnline is committed to protecting the privacy of children who use archwayonline.com and its services. This Children’s Privacy Policy covers the way ArchwayOnline collects, stores, and manages information provided by children under the age of 13, in accordance with the US Children’s Online Privacy Protection Act (COPPA). ArchwayOnline encourages parents to engage in protecting their children’s privacy, ensuring a safe and enjoyable online experience.

Collecting information & Parental Consent

Should ArchwayOnline request information from children to enable participation in certain activities, for example, registering an account, customizing a profile, or receiving notifications, only non-personal information will be requested. ArchwayOnline encourages children to never provide any details that may be personally identifying or that will reveal a personal location. ArchwayOnline does not require children to provide more information than is necessary to participate in an activity. ArchwayOnline does not use children’s contact details for marketing purposes, though details may be used for internal marketing and research in order to improve the quality of products and services offered across the website.

In accordance with COPPA, if an activity does require any personal information (such as first name, last name, or email address), ArchwayOnline will provide notice to and seek consent from a parent or guardian prior to collecting the information.  Collected information is retained for as long as necessary to enable participation in the requested activity. In the event that personal information has been collected in a manner non-compliant with COPPA, ArchwayOnline will either delete the information or seek parental consent. If a parent/guardian believes a child is participating in an activity that collects personal information, and a request for consent has not been received, the parent/guardian should contact archwayonline.com. ArchwayOnline does not use parent contact details for marketing purposes unless marketing materials are explicitly requested.

Safeguarding children’s privacy

ArchwayOnline takes security seriously. ArchwayOnline uses all commercially acceptable means to protect a child’s personal information from loss or theft, as well as unauthorized access, disclosure, copying, use or modification. However, no method of electronic transmission or storage is 100% secure, and absolute data security cannot be guaranteed.

Information abuse and community misconduct

ArchwayOnline does not tolerate doxing (publishing of private or personal information about an individual without consent), cyberbullying, or other forms of information abuse on archwayonline.com. If a child’s personal information has been disclosed on the ArchwayOnline website without the express consent of a parent/guardian, the content in question will be removed as quickly as possible and effective disciplinary measures (a warning, suspension or ban) will be taken on the offending account.

Third-party access to information

Personally identifying information or personal information provided by children is not knowingly disclosed to third parties. ArchwayOnline may disclose anonymized and aggregated versions of this information (analytics and statistics) for business, marketing, or public relations purposes.

Parental controls and intervention

A parent/guardian may at any time refuse to allow ArchwayOnline to collect information from a child for a particular activity or account. A parent/guardian may log in to a child’s account to review, edit, or delete the information, or contact ArchwayOnline to request the removal of the information. The removal of certain information may result in the termination of the associated account, or withdrawal from the associated activity.

Terms of Service

  1. Terms

By accessing the website at archwayonline.com, the user agrees to be bound by these terms of service, all applicable laws, and regulations. The user accepts responsiblity for compliance with any applicable local laws. If these terms are not accepted, the user is prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

  1. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on ArchwayOnline’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, the user may not:

  • modify or copy the materials;
  • use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  • attempt to decompile or reverse engineer any software contained on ArchwayOnline’s website;
  • remove any copyright or other proprietary notations from the materials; or
  • transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if the user violates any of these restrictions and may be terminated by ArchwayOnline at any time. Upon terminating the viewing of these materials or upon the termination of this license, the user must destroy any downloaded materials in personal possession whether in electronic or printed format.

  1. Disclaimer

The materials on ArchwayOnline’s website are provided on an ‘as is’ basis. ArchwayOnline makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, ArchwayOnline does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

  1. Limitations

In no event shall ArchwayOnline or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on ArchwayOnline’s website, even if ArchwayOnline or an ArchwayOnline authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to a particular individual.

  1. Accuracy of materials

The materials appearing on ArchwayOnline’s website could include technical, typographical, or photographic errors. ArchwayOnline does not warrant that any of the materials on its website are accurate, complete or current. ArchwayOnline may make changes to the materials contained on its website at any time without notice. However, ArchwayOnline does not make any commitment to update the materials.

  1. Links

ArchwayOnline has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement of the site by ArchwayOnline. Use of any such linked website is at the user’s own risk.

  1. Modifications

ArchwayOnline may revise these terms of service for its website at any time without notice. By using this website, an individual is greeing to be bound by the then current version of these terms of service.

  1. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of TN and all persons irrevocably submit to the exclusive jurisdiction of the courts in that State or location.