REQUEST MANAGER
Using Request Manager, parents can make a request to speak to an AO counselor or to request specific documents.
- From the AO home page, go to myAO page and click on Request Manager to make requests.
- Requests may also be emailed to: records@archwayonline.com if Request Manager is unavailable.
- Click on the drop down menu next to Request Type and make the request.
- REQUESTING TO SPEAK TO A COUNSELOR
- To request to speak to a counselor, enter a request in Request Manager. An ArchwayOnline counselor will either call directly, or send an email with information and a link to set up an appointment. A response may take longer during the busy season which runs from April-September.
- REQUESTING DOCUMENTS
- To request documents, enter a request in Request Manager.
- Requests may also be emailed to: records@archwayonline.com if Request Manager is unavailable.
- Specific documents that may be requested include:
- Transcript
- Diploma
- Driver’s LIcense Form (SF 1010)
- Work Permit
- Proof of Enrollment
- Social Security Forms
- Student IDs
- Recommendation Letters
- Good Student Certificate
Please note that certain documents have prerequisites that must be met in order to process a request. For example, a student must meet attendance requirements and be in good academic standing in order for a Driver’s License form to be issued. The ArchwayOnline records department can assist with this process.
Requests are handled in the order in which they are received. Most requests are processed within 7-14 business days. Transcripts, diplomas, and other requests may take longer during busy seasons. A $15 RUSH fee may be paid to expedite the request. RUSH requests are processed within three (3) business days.
Note: Students must be enrolled full time and making satisfactory progress in courses (on pace and passing) to be eligible for certain documents such as Drivers License Forms, Work Permits, Social Security Forms, etc.
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