Requests are handled in the order they are received. Requests are generally processed within 14 business days. Transcripts, diplomas, and some other requests may take longer during busy seasons. You may pay a $15 RUSH fee to expedite your request. RUSH requests are processed within three (3) business days. Visit your myAO page and click on Request Manager to make your requests.

Counselor Requests can be made in the Request Manager as well.  Counselors may contact you by email or phone. Sometimes answers can be given more quickly by email. Our counselors work hard to get to these requests as quickly as possible, keep in mind the time of year of the request. It can take longer during our busy season which usually runs from April – September.

 

How to Request the Following Documents

Forms for the current school year will be issued through July 31.  After July 31, you must be registered for the new year to receive forms.

STEP ONE:  Login to myAO account and Click on Request Manager.

Diplomas

Diploma Requests will not be completed until all requirements for graduation have been met. Parents must request the diploma when the student is ready to graduate. Your AO Counselor will notify you whenever coursework is complete and final grades have been reported. When requested, you will need to pay the $100 Senior Fee and complete the Senior Exit Survey. Note: Senior Fee includes Custom Padded Diploma Cover

Driver's License Form

Important: Student must be in good academic standing and be actively enrolled with AO. All Grades, including the most recent semester, must be submitted for DL forms to be sent, unless you just started with AO and the first grading period has not occurred. In this case, academic standing will be based on the records from the previous school.

 

  • Select Drivers License Form from the drop-down menu in the Request Manager.
  • Put the student’s name and any additional information regarding the request in the comment box and click Save.
  • The document will be mailed to the address on your account, so please request 2 weeks prior to when you will need the document.
  • The document will expire after 30 days and you will have to request a new form. There is a $5 duplicate form fee.
  • A RUSH fee of $15 can be paid to expedite this process. All rushes are processed within 3 business days and mailed Priority.

Other Important Information

  • Most DMVs will not accept a faxed or emailed copy. Please check with your local DMV before you go if you are wanting to use a non-official form. Please note: There will be a $15 RUSH fee if you call and want it faxed to the DMV that day or if you need it sent within three (3) days of the request.
  • TENNESSEE – In order to obtain a Learner’s Permit, “applicants under the age of 18 must prove they are enrolled in school and making satisfactory progress. They need to ask their school to complete a Certificate of Compulsory School Attendance and take the original part of this form with them to a driver license station.” For HLA, this is the Driver’s License Form. For additional information regarding TN requirements for a Learner’s Permit, visit Tennessee Department of Safety or read the TN DL Manual.
  • FLORIDA – Proof of compulsory attendance is not required but can be requested. If requested, we will send our standard DL form. Here are the FL requirements for a Learner’s License Florida Highway Safety and Motor Vehicles.
  • ALABAMA – In order to obtain a Learner’s License, students must prove they are enrolled in school and making satisfactory progress. They need to ask their school to complete a Certificate of Compulsory School Attendance and take the original part of this form with them to a driver license station. For HLA, this is the Driver’s License Form. For additional information regarding AL requirements for a Learner’s License, visit Alabama Department of Public Safety.
  • If you live outside of TN, FL or AL and your state requires proof of attendance, mail us your state’s Certification of Compulsory Attendance Notice (ask at the driver’s testing center) with all your student’s information filled out and a signed letter indicating your student is making satisfactory progress. We will sign the notice and send it back to you.
  • If they have already graduated, they must bring their high school diploma or G.E.D. certificate with them when they apply.
  • The form is valid for only 30 days. This is a requirement of the TN Dept. of Safety.
Dual Enrollment

Each college has their own Dual Enrollment form for you to fill out. Contact the college for requirements such as ACT/SAT scores, applications, deadlines, etc.

Login to myAO and Select Dual Enrollment from the drop-down menu in the Request Manager.

Put the student’s name and any additional information regarding the request in the comment box.

Preferred Method: Upload the form via the File Upload button in the request and then click Save.
OR…Email forms to Michelle Andres or fax to Attn: Michelle at 901-667-7950.

We will return the form to the college (or parent) along with an official transcript.

Request transcripts by logging into myAO and using the Request Manager.

Please plan ahead as this process can take a few weeks.

A RUSH fee of $15 can be paid to expedite this process. All rushes are processed within 3 business days and mailed Priority.

AO can provide Recommendation Letters if needed for dual enrollment.

Transcripts

Select Transcripts from the drop down menu in the Request Manager.

Please indicate the student’s name for which you are requesting.

Enter a new request for each student (if requesting transcripts for more than one student).

Up to 3 transcripts may be included per request.

$15 RUSH fee covers 1 request for a maximum of 3 transcripts mailed Priority.

Provide information concerning where to send the transcripts i.e. college address, fax number, home address, etc.

Do not request a transcript if your student is transferring to another school.

Please notify AO if your student will be transferring to another school or if you will be moving out of state and not returning.

If a student is transferring to another school, please refer to the information below under Withdrawal/Records Request before requesting a transcript.

If you are needing a transcript for exploratory or application purposes to be accepted to another school, please type “Exploratory” in the request.

Transcripts for College
Specify if you would like the portfolio sent with the transcript.

Specify which ACT and/or SAT scores to include on the transcript.

It is recommended that senior students request several official transcripts to have on hand for last-minute scholarships, etc. You can have these delivered to your home.

When requesting a final transcript for college purposes, first request the student’s diploma and then request to have a final transcript sent to the college.

Please allow 14 business days for us to process your request.

A RUSH fee of $15 can be paid to expedite this process. All rushes are processed within 3 business days and mailed Priority.

Unofficial transcripts can be emailed or faxed to expedite or meet deadlines until the school receives the hard copy in the mail.

Official transcripts must be sent regular mail in a sealed envelope.

Proof of Enrollment

AO sends a Confirmation of Enrollment via email when your student enrolls. 

 

If you need Proof of Enrollment on AO letterhead stating that your students are enrolled please follow these steps:

 

Select Proof of Enrollment from the drop down menu in the Request Manager.

 

If this is for a particular student rather than for the whole family, type the student’s name in which you are requesting.

 

and any additional information regarding the request in the comment box and click Save.

 

Include information concerning where the document should be sent and any additional information regarding the request in the comment box and click Save.

 

These documents can be sent via fax, email or regular mail.

 

A RUSH fee of $15 can be paid to expedite this process. All rushes are processed within 3 business days and mailed Priority.

 

 

Social Security

ArchwayOnline is an online school where we can attest to a student’s full-time attendance.  

  • Select Social Security from the drop down menu in the Request Manager.
  • Type student name and where you would prefer your documents sent once completed.
  • Complete page 2 of the SSA-1372.
  • Send pages 2,3,4 & 5 to AO.
  • Preferred Method:  Upload forms via the File Upload button in the request.
  • Or…you may fax to Attn: Robert at 901-667-7950 or email admin@archwayonline.com.
  • AO will complete page 3 and send it in or send it back to you.

For more information regarding Social Security, visit our HLA Social Security page.

Student/Teacher IDs
  • Digital Student and Teacher ID cards which can be printed or uploaded for discounts are FREE when you apply with ArchwayOnline. Additional IDs after initial enrollment OR physical IDs are $5.00. 
  • Select Student ID or Teacher ID from the drop down menu of the Request Manager.
  • Enter the name(s) of the student(s) or teacher(s) needing an ID.
  • Preferred Method:  Upload your photo by clicking the File Upload button in the request (preferred method).  
  • OR…You may also email photos to admin@archwayonline.com. The photo needs to be a good quality head shot.
  • Student ID cards are available for any student in any grade level. The student must be currently enrolled.
  • Student ID cards are recommended for all students who will be working or driving to and from classes during school hours.
  • Students who are not driving age will occasionally need a photo ID. This can serve that purpose in most cases.
  • Teacher ID cards can be used to receive teacher discounts at many places. 
Withdrawals/Records Requests
  • Have the school fax an Official Records Request to AO. Fax to 901-667-7950.
  • Once we receive the records request, we will enter the request in the Request Manager under Records Request for Withdrawal.
  • We will withdraw the student and forward school records to the new school.
    • Please do not try to print your own records to give to the school. AO’s official transcript will look very different.
    • If you need a transcript for your own records, request a transcript in the Request Manager.
    • Official transcripts must be mailed. Unofficial transcripts can be emailed if requested.
  • If your students will no longer be homeschooling with HLA but are not transferring to another school (due to moving or other reasons) please notify HLA so we can withdraw your student and update your account.

Records Requests

If someone is requesting records and they are not an account holder, a written records request will be required. Records Request Form